SLA1–2 business days
Hours09:30–18:30
Deskstructure · archive · tools
Hotline400-800-2618
SLA1–2 business days
Hours09:30–18:30
Deskstructure · archive · tools
Hotline400-800-2618
Ops · Technical Support
Need help mapping structure?
Tell us the module (Home, Assets, Sectors, Tools, Archive), repro steps, and iOS / app version. We usually reply within 1–2 business days.
P1Same day*
P21 day
P3–41–2 days
MAP
Five lanes
What we support
HomeSectorsArchive
- Home — overview topology, layers, sector focus, Snap
- Assets — profiles, tags, weights, sparklines
- Sectors — mapping, public docs, time slice, bookmarks
- Tools — sandbox studio, finance helpers, alerts toggle
- Archive — snapshot vault, compare, PNG/PDF export
P1Crash / data-loss risk — same day*
P2Can't save / export — 1 business day
P3Map UI / sectors — 1–2 days
P4How-to — 2 business days
*During business hours. Hotline 400-800-2618.
FAQ
Common fixes
Offline · Snap · Export
Prices look stale? Check network. Offline mode uses stored market data until the public feed returns.
Snapshot missing in Archive? Save from Home / Workspace / Sectors docs first. Compare needs at least two snapshots.
PNG/PDF share failed? Retry from Archive → export. Large canvases may take a moment to render.
Alerts silent? Enable “Record structure-shift alerts” in Tools and allow notifications for SAMmax.
TKT
Open a ticket
Ops desk intake
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